When working with another company, there are 2 things that mean everything to me: Quality, and Customer service. Obviously quality is everything when it comes to getting great results with my essential oils, but a company with great products can lose my business if they are never answering their phones or emails. Not the case with Artisan Aromatics! They almost always answer the phone, which gives me immediate answers to my questions, and they are very prompt when answering emails. They are also willing to take the time to talk to me when I am more inquisitive on certain oils or standards for sourcing, answering detailed questions with knowledge & integrity. I have never been let down with this company, or their products. And the staff is incredibly friendly to boot!