We couldn’t be more pleased with the balsam poplar oil and the fantastic customer service we received! This oil is hard to come by and we received a few emails keeping us up to date on the arrival and ship date. When we did receive our shipment it was wrapped so nicely and came with a sample of another oil. We were excited when we saw the “oil extractor” thing 🙂 . Will definitely be ordering again!! We love supporting family owned USA companies.